Meadowbridge Surgery will provide a daily routine triage service which will close at 10:30am each day or once the GP on Triage considers capacity to have been reached (whichever comes first). Triage continues to be available for the remainder of the day for clinically urgent issues a patient considers cannot wait beyond that day. The triage Doctor will assess these urgent triages and prioritise each accordingly.

We will endeavour to:

• See you as close as possible to your appointment time outside of emergency situations happen.
• Answer your telephone call courteously.
• Give you the highest possible standard of service.

To help us to help you we ask that you:

• Come along to the surgery rather than request a home visit.
• Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient. Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.
• Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.

The practice aims to deliver the best possible care to all of its patients in a safe and appropriate environment using appropriate staff and techniques. In order to provide this high standard of care the patient should consider his/her rights and responsibilities when engaging with the practice.

Patient Rights

We believe the patients should always have the following rights:

• The right to be treated in a courteous and efficient manner by the appropriately trained staff.
• To be offered equal treatment comparable to others and therefore not to be discriminated by race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
• To be treated in an environment that is safe and meets national guidelines.
• To have all information protected by the Data Protection Act and national guidelines on Patient Confidentiality.
• Be able to access Medical Records in line with national guidelines.
• Be free to comment on the services provided by Meadowbridge Surgery through direct practice contact only. Patients are not to make derogatory comments via social media posts which could result in a removal from the practice list.

Patient Responsibilities

To help provide the best care possible for our local community, we expect that patients are able to:

• To treat the staff of Meadowbridge Surgery in a courteous manner offering all information perceived to aid in your treatment.
• To be courteous to all other patients at Meadowbridge Surgery.
• To maintain all appointments or provide at least 24 hours’ notice of cancellation in order to offer another patient the valuable consultation time.
• To maintain the Doctor – Patient relationship
• To take action on advice given by clinicians and administrative staff.

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