WHO AM I?

I am Michelle and I am one of the Patient Services Team Supervisors at Meadowbridge Surgery.
My duties include; supporting the smooth, efficient and professional running of an office of 13 staff. I complete a variety of administration processes, mentoring of new staff, ongoing audit of work output and the provision of ongoing training for staff on new or updated IT systems. I am also in charge of the ordering of medical consumable and general office supplies.

BACKGROUND

I have worked at the Practice for around 5 years and have progressed within my role from being a general member of the admin team myself, to now being in a supervisory position. This allows me to mentor and support others using the experience I have gained in the challenging role of a patient services administrator.
I am looking forward to supporting the training and mentoring of students, who will be commencing a new medical admin OCN level 2 course, being introduced at NRC from September 23. These students will be working within our team 2 days a week to learn and gain experience on the job.

WHAT I DO

I also take part in weekly admin team meeting, where we share what has gone well, discuss any challenges faced and learn about any new initiatives or campaigns that we can then use in the day to day provision of services to our patients.
I work Monday to Friday in the mornings and look forward to advancing my career within the practice in the incoming years.
I love working alongside our varied team of healthcare professionals and office administrators and especially enjoy engaging with our patients and endeavoring to help with all queries which come my way.