An outlook of work output throughout the month of January by all Practice Staff:

Telephone Statistics:

• 3,283 Incoming telephone calls to the Practice 
• 2 minutes 57 seconds average patient wait time once in the queue

Daily Triage Areas:

• 49 patient home visits by a GP
• 3,538 Face to Face appointments
• 748 triage call back to patients

Appointments Booked and Not Attended:

• 165 – these are appointments that have been wasted and could have been offered to another patient

Administration Tasks:

• 1,870 Hospital letters actioned by Practice Staff
• 21,466 General admin tasks by Clinical and Admin Team
• 5,666 Prescriptions issued
• 2,360 Patient results reviewed

Winter conditions can be seriously bad for our health, especially for people aged 65 or older and people with long-term health conditions such as heart or kidney disease, chronic obstructive pulmonary disease (including emphysema and chronic bronchitis), asthma or diabetes.

Being cold can raise the risk of increased blood pressure, heart attacks and strokes. The cold, damp weather, ice, snow and high winds can all aggravate any existing health problems, increase the risk of a fall, and make us more vulnerable to respiratory winter illnesses. But there are lots of  things you can do to stay well this winter.

1. Have your message ready prior to 8:30am
2. Log into the patient services account for the patient prior to 8:30am
3. Add patient details using a ‘Triage Symptoms’ slot
4. Call back from a member of the Practice Team

If you are likely to need a sickline (AKA a Med3) when you come out of hospital or following an Outpatient attendance, please ask the consultant treating you in hospital to provide you with one before you leave.

See some facts and myths in this issue