21 Missed Appointments:

• If you fail to attend a scheduled appointment, you deny another patient the opportunity to consult with that GP. 
• In an attempt to try and resolve this problem the practice has developed the following policy.
• If you fail to attend 2 consecutive appointments without informing us we will write to ask that you show consideration by notifying reception at least 24 hours in advance if you are unable to attend an appointment.
• If you fail to attend consecutive appointments we may have to consider asking you to register with an alternative GP practice.

• Dates for your diary
• MMR Catch Up
• Sign Up for our Monthly Bulletin

• Emergency Hormonal Contraception: This service provides Sexual Health Advice including risks of STls and how to get tested, emergency contraception and if clinically appropriate 3 months’ supply of desogestrel bridging contraception, safe-guarding, and signposting. The service is available to women and young people aged 13 years and above. Further details (including a providers list) are available at Pharmacy First Service: Emergency Hormonal Contraception – Business Services Organisation (BSO) Website (hscni.net)
• UTI service for female patients aged 16 to 64 years: This service facilitates the assessment and treatment of women aged 16-64 years presenting with symptoms of uncomplicated LUTI. Further details are available at Pharmacy First Service: – Uncomplicated Urinary Tract Infections (UTI) in women aged 16-64 years – Business Services Organisation (BSO) Website (hscni.net) – Resources include: Training materials for GP practice staff and GP flowchart outlining the exclusion criteria (attached for convenience)
• Everyday Health Conditions: The box below outlines the conditions available and a protocol for GP practice reception staff is available on the PCI at Pharmacy First Service: – Receptionist-Protocol-everyday-health­-conditions.pdf

The following numbers for April 2024:

• 1,192 Appointments booked in the Treatment Room
• 153/7571 Appointments booked and not attended by patient
• 2,315 Daily triage slots actioned by a clinician
• 2,212 Hospital letters actioned by Practice Staff
• 4,261 Prescriptions requested
• 11,524 Incoming Telephone Calls to the Practice
• 17,818 General Administration Tasks
• 62 Home Visits by a GP
• 3,371 Face to Face Surgery Consultations
• 674 Triage Telephone calls to patients
• 4 minutes 51 seconds Average Patient waiting time on incoming telephone lines
• 3,229 patient results reviewed

How to access travel vaccinations:

• Patients are required to attend a specialised travel clinic (none available within MBS).
• Any vaccines available on NHS will be advised by the clinic and the patient should receive a written copy of same
• Documentary proof of NHS vaccines is required and this should be left into reception. Please allow 72 hours for completion of script.
• Once a prescription has been issued, this should be taken to the Pharmacy
• After the prescription has been fulfilled, patients should contact the surgery to arrange an appointment with our Advanced Nurse Practitioner to administer the vaccines.

Shingles Vaccination Campaign:

Patients who are between 70-79 years or fall into either of the cohorts below are now invited to arrange an appointment to receive their vaccination.

• Appointments can be booked via telephone after 2:00pm Monday to Friday on: 0289 335 3454
• DOB 02 September 1957 to 01 September 1958 or 02 September 1952 to 01 September 1953

Available to all over 75 year olds and Immunosuppressed Patients

Appointments can be booked online via Patient Facing Services or alternatively, by telephone after 2:00pm on 0289 335 3454