Slaughterford Road | Whitehead | Carrickfergus | BT38 9TG

See what's happening in September...

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Why do routine calls reach full capacity so early?

Our GPs can safely see a maximum of 25 patients each per day – this is the  British Medical Association’s recommendation for safe working in general  practice. To work beyond this capacity is unsafe for patients.

On top of these 25 patient contacts, they also:

✅ Bring patients in for face-to-face appointments
✅ Carry out review appointments for ongoing care
✅ Sign and process hundreds of prescriptions
✅ Respond to patient queries
✅ Complete essential admin and clinical tasks
✅ Review and action lab results
✅ Read and follow up on hospital correspondence about their patients
✅ Make referrals on behalf of their patients
✅ Complete a variety of reports on behalf of their patients.

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Pharmacy First: for help with everyday health conditions

Urinary Tract Infection (UTI): Do you have an of the following urinary symptoms?

  • Passing urine more often at night?
  • Cloudy Urine?
  • Burning pain when passing urine?

Ask your Pharmacist first for advice, test and treatment (if needed) without having to contact your GP.

Pharmacy First for Sore Throat: Save time and avoid waiting to see a GP, ask you Pharmacist FIRST for free and confidential advice, test and treatment for sore throat.

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South Antrim Community Transport

Become a volunteer driver with South Antrim Community Transport today and you could be giving the gift of a lift to someone in your community.

Mileage reimbursement, full training and support provided. Contact us today  on 02893342455.

The service provides affordable and accessible transport in rural areas. We are a member only organisation and currently have over 400 individual members  using our Dial-A-lift services, and approximately 50 community groups using  our group service.

We deliver a quality service to our members and engage with others in partnership to continue to provide a safe and reliable transport option.

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Our Practice Statistics: August 2025

An outlook of work output throughout the month of August by all Practice Staff:

Telephone Statistics:

  • 9,833 Incoming telephone calls to the Practice
  • 3 minutes 14 seconds average patient wait time once in the queue

Daily Triage Areas:

  • 40 patient home visits by a GP
  • 2,624 Face to Face appointments
  • 660 triage call back to patients

Appointments Booked and Not Attended:

  • 123 – these are appointments that have been wasted and could have been offered to another patient

Administration Tasks:

  • 1,962 Hospital letters actioned by Practice Staff
  • 14,104 General admin tasks by Clinical and Admin Team
  • 5,646 Prescriptions issued
  • 2,394 Patient results reviewed

Find out more download our Newsletter

Diabetes and Women's Health

Diabetes UK have online podcasts available specifically for women with Menopause who have a diagnosis of Diabetes.

A session of online health support will be available on 12th November 2025 with Dr Gwenyth Hinds, a retired doctor and menopause specialist.

Patients can avail of this support at:

Find out more download our Newsletter

Shingles Vaccination Programme

On 1 September 2025, the Northern Ireland Shingles vaccination programme will change to allow all severely immunosuppressed people aged 18 years and over to  receive the shingles vaccine.

This is an expansion of the current severely immunosuppressed cohort, who until now became eligible from aged 50 years of age. There is now no upper age limit  for the severely immunosuppressed cohort of patients.

  • Severely immunosuppressed individuals who have already received 2 doses of  Shingrix® do not need re-vaccination.
  • Severely immunosuppressed individuals who had received Zostavax® prior to  developing immunosuppression should be offered 2 doses of Shingrix®.

COVID-19 Campaign: Autumn 2025

Vaccination remains the best form of defence against severe illness, hospitalisation, and death as a result of COVID-19. The COVID-19 vaccination  is aimed at protecting the most vulnerable in our society.

Appointments for Covid vaccination clinics will be available to book from mid  September on line or via reception.

Eligible Patients are:

  • all adults aged 75 years and over; born before 31 March 1951.
  • residents in a care home for older adults (in NI this will apply to all residents of a care home for older adults);
  • individuals aged 6 months and over who are immunosuppressed

There is a wealth of information in our September Newsletter, click the button and download the full Newsletter. You can also sign up to receive our Newsletter by email; use the form below.

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